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NBP Limited Privacy Policy

Privacy Notice 

Northern Building Plastics Ltd is committed to ensuring your privacy is protected. This Privacy Notice explains what personal data we collect and how we use it. 

1. Who we are and how you can contact us 

We are Northern Building Plastics Ltd, which is registered in England and Wales with company number 07231238. Our trading address and registered office is Units 2A/2B, Elland Road Industrial Park, Elland Way, Leeds, West Yorkshire, LS11 0EY. 

You can contact us about issues relating to your personal data, including the contents of this notice, by any of the following methods: 

  • Post: Data Protection Officer, Northern Building Plastics Ltd, Units 2A/2B, Elland Road Industrial Park, Elland Way, Leeds, LS11 0EY 
  • Email: data.protection@nbp.co.uk

 

2. What kinds of personal data we collect

 

3. What we use personal data for 

This section explains the purposes for which we use personal data about our business contacts and their representatives. Further detail about the types of personal data we use for these purposes can be found in section 3 below. 

Marketing We use personal data for marketing purposes. This means the data is used to help provide you with information about goods and services which may be of interest to you. 

We will not make contact with you for marketing purposes through any particular channel (such as email, telephone or post) if you have told us that you don't want to hear from us in that way. Please note that if you ask us not to contact you for marketing purposes, you might still hear from us for other reasons – for example, as part of our ordinary relationship management activity. 

Relationship Management We use personal data for relationship management purposes. Relationship management is the ongoing maintenance of our relationship with our customers and their representatives. 

This could include activities such as letting you know about product changes, product safety or recall notices, dealing with your enquiries, inviting you to events, or asking how we could further improve the product and services we provide. 

Providing Services Sometimes we need to use your personal data to provide you with information, products or services that you have requested. For example, if you have requested us to provide a quotation, or deliver products. 

Monitoring and improving our websites We use information such as how different people navigate around our websites, how long they spend on pages and whether they download any of our content in order to help improve the user experience of our websites. 

Operating our business 

We use personal data as part of our own internal operations. For example: 

We hold information about our members of staff, and we use that information to manage our relationship with them. The information includes details such as employment and educational history, background checks and performance appraisals. Members of staff can find more information by contacting Human Resources. 

We use CCTV cameras throughout the public areas of our business premises to help ensure the safety of our staff and visitors and the security of our information and assets.

 

4. What are the legal grounds for handling personal data? 

This section explains the basis on which we process your personal data. 

Legitimate interests 

The UK’s data protection law allows the use of your personal data where necessary for legitimate purposes provided that this isn’t outweighed by the impact it has on you. The law calls this the “legitimate interests” condition for processing personal data. We rely on this condition for most of our processing activities.

The table below lists our legitimate interests and describes how personal data is used to fulfil these.

Other grounds 

In some circumstances, we may have other grounds to process personal data. These are set out in the following table, along with examples of the circumstances in which they might apply.


5. Who we share personal data with 
 

We may share your personal data with third parties who help us use it for the purposes described in section 2. For example: 

  • Our database of personal data may be held by third parties on our behalf. 
  • We might use a third-party email broadcasting service in order to send you service emails or (if you have agreed to receive them) marketing emails. 
  • We might use a printing company to produce and send personalised direct mail. 
  • We might use market research companies to help us better understand our customers. 
  • When you or your business in which you are a partner or a director makes an application for a credit account with us, we may make searches about you with credit reference agencies and fraud prevention organisations. 

These service providers will not be allowed to use your information for their own purposes or on behalf of other organisations, unless you otherwise agree.

 

6. Where the personal data is stored and sent 

We are based in the United Kingdom and will access and use your information from here.

 

7. For how long is the data retained 

We’ll keep your personal data for as long as we need it to provide you with the products and services you’ve requested. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. 

In all cases, our need to use your personal data will be reassessed on a regular basis, and information which is no longer required for any purposes will be disposed of.

 

8. How we keep your personal data secure 

We use a variety of the latest technologies and procedures to protect your personal data from unauthorised access, destruction, use or disclosure. 

Data Processors we appoint will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

9. Your rights in relation to the personal data we hold about you 

It is important that you understand your rights in relation to your personal data and how you can contact us if you have questions or concerns. These are briefly described below. 

Access: You have a right to find out what personal data we hold about you. 

Rectification: If the information we hold about you is inaccurate, you have a right to get it corrected. We may need to verify the accuracy of the new data you provide to us. 

Erasure: In certain circumstances you can ask us to delete your personal data from our systems. 

Restriction: In certain circumstances you can ask us to restrict the ways in which we use your personal data. 

Data Portability: In certain circumstances (e.g. where you provide your information to us (a) with consent to process it or (b) where the processing is necessary for the performance of our contract with you) you can require that we provide the information we hold about you either to you or a third party in a commonly used format. This only applies if we are processing it using automation only. 

Consent: If we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time. 

Objection: You may request that we stop processing information about you. Upon considering your request we will let you know if we are able to comply or if we have legitimate grounds to continue to process your data. Even after you exercise your right to object, we may continue to hold your data to comply with your other rights, or to bring or defend legal claims.

 

10. Who you can complain to if you are unhappy about the use of your personal data 

We try to ensure that we deliver the best levels of customer service but if you think we are falling short of that commitment, please let us know by contacting our Customer Relations team: 

  • Post: Data Protection Officer, Northern Building Plastics Ltd, Units 2A/2B, Elland Road Industrial Park, Elland Way, Leeds, LS11 0EY 
  • Email: data.protection@nbp.co.uk

You also have the right to contact the Information Commissioner’s Office (ICO), the supervisory authority that regulates handling of personal data in the UK. You can do this online through the ICO’s website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

 

11. Changes to the Privacy Notice 

We will occasionally update this Privacy Notice. You should therefore review it regularly to ensure you are aware of the changes made. 

This privacy notice was last updated on 10/08/2018.