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NBP Limited Privacy Policy

1. Overview

 

1.1. Maintaining the security of your data is of paramount importance to us. Northern Building Plastics Ltd (NBP) are committed to protecting and respecting your privacy. This is the privacy policy for the website www.nbpltd.co.uk. By using the website, you consent to the collection, use and transfer of your information under the terms of this privacy policy.

1.2. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

2. Who has access to collected information

 

2.1. NBP has access to your information. For the purpose of the General Data Protection Regulation (“GDPR”), NBP is the data controller. Its registered office address is Units 2A/2B, Elland Road industrial Park, Elland Way, Leeds, West Yorkshire, LS11 0EY, and its registered number is 07231238. NBP owns the information collected on the website.

2.2. NBP may use subcontractors to maintain and service the website. Where these subcontractors require access to your information, NBP seeks assurances that they comply with the GDPR, that your information will be kept confidential, and that they will not use your information except to fulfil their obligations to Northern Building Plastics.

2.3. NBP may have to disclose your information to comply with any applicable law or valid legal process. This includes, but is not limited to:

2.3.1. requests by Government agencies;

2.3.2. where the disclosure is required by or under any enactment, rule of law or by the order of a court; and

2.3.3. for the purpose of obtaining professional advice or establishing, exercising or defending legal rights.

2.4. Except as set out above, NBP will not disclose to anyone else the information collected about you on this website.

 

3. Uses made of the information

 

3.1. NBP ensure that content from our website is presented in the most effective manner for you and for your computer.

3.2. NBP provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

3.3. NBP carry out our obligations arising from any contracts entered into between you and us. Where applicable, we will notify you via text message, email or a telephone call to advise you when your order is ready to be collected. We may notify our suppliers of your details for any warranty purposes.

3.4. NBP allows you to participate in interactive features of our service.

3.5. NBP enhance your experience whilst using our website.

3.6. NBP notify you about changes to our service.

3.7. If you are an existing customer, we will only contact you by electronic means (email or telephone) with information about goods and services that we offer. We will not contact you by email if you have unsubscribed from our mailing list, or by phone if you are registered with the Telephone Preference Service (and have not expressly indicated that we may continue to call you notwithstanding your registration).

3.8. If you are a new customer, we will only contact you by electronic means if you have consented to this.

3.9. Whether you are a new or existing customer, if you have consented to being contacted electronically we will contact you in accordance with your consents.

3.10. We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any personal harm to you. It is in your vital interests for us to use your personal information in this way.

 

4. Information and password security

 

4.1. We are committed to keeping your personal data safe and secure and employ a number of security measures such as:

4.2. The information that NBP collects about you is stored on secure servers.

4.3. All credit and debit card payment transactions are initiated on our website via our online shopping basket, but the information is not stored.

4.4. For registered users, where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4.5. We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure and NBP cannot guarantee the security of your data transmitted to our website. Any transmission is at your own risk.

 

5. Personal data

 

5.1. The personal data that you provide to us in order to purchase goods and other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.

5.2. All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.

5.3. In general, we only rely on opt-in consent as a legal basis to contact new customers by electronic means and/or send direct marketing communications via email or text message to new customers.

5.4. You have the right to withdraw your consent at any time.

5.5. Our legitimate interests.

5.6. The normal legal basis for processing customer data, is that it is necessary for our legitimate interests including:-

5.6.1. selling and supplying goods and services to our customers;

5.6.2. protecting customers, employees and other individuals and maintaining their safety, health and welfare;

5.6.3. promoting, marketing and advertising our products and services;

5.6.4. sending promotional communications which are relevant and tailored to individual customers;

5.6.5. understanding our customers’ behaviour, activities, preferences, and needs;

5.6.6. complying with our legal and regulatory obligations;

5.6.7. preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;

5.6.8. handling customer contacts, queries, complaints or disputes;

5.6.9. managing insurance claims by customers;

5.6.10. protecting us and our employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;

5.6.11. effectively handling any legal claims or regulatory enforcement actions taken against us; and

5.6.12. fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

 

6. Choice - Receiving marketing emails

 

6.1. You can choose to receive promotional and marketing emails from Northern Building Plastics. You can do this by subscribing to the online services available to users.

6.2. If you have chosen to receive such emails, you can choose not to receive future emails by unsubscribing through the online services available to users. If you wish to change your communications settings, you can do so by visiting the My Account section centre at any time.

 

7. Changes to the privacy policy

 

7.1. NBP occasionally changes this privacy policy. You should therefore review the policy regularly to ensure you are aware of any changes made.